one n only
travel experience to
BEYOND SOCAL
2025
GUEST INFORMATION
MARCH 28TH – 30TH
CUSTOMER SUPPORT
Need Assistance During Festival Weekend?
If you have any questions or need support during the event, please reach out to our Support Hotline at (424) 394-1085.
📅 Availability: This hotline starts taking calls Thursday, March 27th. Otherwise contact [email protected]
We’re here to help!
HOTEL
LOCATION
Best Western Ontario Mills Mall
Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764
Upon your arrival, please present your photo ID to the hotel staff at the check-in counter for your room key!
Be aware there are multiple Best Westerns in the area. This is a DIFFERENT hotel than previous years.
YOUR ROOMMATE ACCOMMODATIONS
Check your email for your room/roommate arrangements. Not sent yet. Coming soon.
ROOMING ISSUES?
Fill out the ‘Rooming Error’ form in the email.
Check-in
Check-in starts at 3:00PM. If you arrive past Midnight you must let the hotel know. Early check-in is based on availability and may be subject to a fee.
Check-out
Check-out is 11:00 AM. Late check-out may be available upon request.
PARKING
Parking is free.
BREAKFAST INCLUDED
Ontario Mills Mall offers a complimentary full, hot, buffet-style breakfast to its guests. Breakfast is served from 6:00 AM to 9:00 AM on weekdays and from 7:00 AM to 10:00 AM on weekends.
CHECKING INTO YOUR ROOM
To check into your room, head to the front desk in the hotel lobby. Each name on our rooming list will be on the hotel’s master rooming list. All you will need is to present your ID and you’ll get a room key for your room! Check in starts at 3:00 PM but you can try to get early check-in. Early check-in is based on availability and subject to a fee up to $25 for early check-in. If you have ANY issues checking in, please call our Support HOTLINE above and our onsite staff will help!
REFUNDABLE DEPOSIT
There is a $100 refundable deposit upon check-in. This will be refunded back to your card after check-out.
Daily Shuttles
Due to very limited shuttle space, please keep in mind to board only during your specific scheduled departure time listed in your email! (Shuttle time email coming soon. Not sent yet)
SWITCHING SHUTTLE TIMES:
If you want to change your shuttle departure time we will have a ‘Standby Line’ in which you can attempt to board at a different time. We will board all the scheduled guests first, then IF there is space you will be able to board on a first come first board basis. Arrive early!
WRISTBANDS
Pick up your shuttle wristband in the hotel lobby during registration hours — Just Bring Your ID! If you made a purchase for a friend or group they must be present.
WRISTBAND REGISTRATION HOURS
Friday: 1:00pm-6:00pm
Saturday: 2:00pm – 6:00pm
In the hotel lobby.
SHUTTLE PICKUP LOCATION
Our hotel: 4395 Ontario Mills Pkwy, Ontario, CA 91764 – Our reps will show you where to board when picking up your wristband. We share the same hotel as Insomniac. Make sure to look out for ONO Staff, Signs and Totems.
Shuttle Departures TO BEYOND:
Shuttle RETURN FROM BEYOND:
Jump on any return shuttle. No need to pick in advance! Arrive 10 minutes before departure time. We encourage you to leave on the early shuttle to avoid heavy traffic and wait times.
This is when your shuttles LEAVE. Arrive 15 minutes prior to departure to board your shuttle.
END OF THE NIGHT PICKUP LOCATION
Our team will show you exactly where to meet us at the end of the night. Do not look for the buses, go to this meet spot and our reps will walk you to the shuttles. We will also update the website and send a text blast with the exact location.
IF YOUR SHUTTLE LEAVES BEFORE YOU CHECK-IN
If you check into the hotel after your scheduled shuttle departure time, jump in the standby line for a later departure. There is plenty of space on the 6PM shuttle.
IF YOU WANT TO CATCH YOUR SHUTTLE BEFORE CHECKING IN TO YOUR ROOM
You can leave your bags at the hotel lobby or with an ONO Rep if you prefer to catch your shuttle and check in after the festival.
Shuttle Departures TO BEYOND:
This is when your shuttles LEAVE. Arrive 15 minutes prior to departure to board your shuttle.
END OF THE NIGHT PICKUP LOCATION
Our team will show you exactly where to meet us at the end of the night. Do not look for the buses, go to this meet spot and our reps will walk you to the shuttles. We will also update the website and send a text blast with the exact location.
IF YOUR SHUTTLE LEAVES BEFORE YOU CHECK-IN
If you check into the hotel after your scheduled shuttle departure time, jump in the standby line for a later departure. There is plenty of space on the 6PM shuttle.
IF YOU WANT TO CATCH YOUR SHUTTLE BEFORE CHECKING INTO YOUR ROOM
You can leave your bags at the hotel lobby or with an ONO Rep if you prefer to catch your shuttle and check in after the festival.
Shuttle RETURN FROM BEYOND:
Jump on any return shuttle. No need to pick in advance! Arrive 10 minutes before departure time. We encourage you to leave on the early shuttle to avoid heavy traffic and wait times.
NEXT STEPS!
An email is coming soon with the final rooming list, confirming your chosen shuttle times, and final reminders! We will send an email and a text blast once this is complete.
We are so excited for Beyond Wonderland with all of you!! Contact our support email if you need assistance. Stay tuned ONO Fam!
Guest Registration
If you have yet to do so, please fill out your Registration Form located in your MY ACCOUNT.
Instructions:
- Log in to My Account below
- Click My Orders
- Click on the Order Number that matches your order
- Click Registration Form tab.
For any questions or concerns about the check-in process or your Hotel Guest Registration Form,
please contact our wonderful support team at
[email protected]