Terms and Conditions

Acceptance of Terms

By accessing or using the services provided by One N Only Travel, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to any part of these terms, you must not use our services.

General Use of the Website

By accessing and using the One N Only Travel website, you agree to the following terms of use. These terms govern your interaction with the website and ensure a safe, efficient, and lawful experience.

Permitted Use

  1. Personal and Non-Commercial Use:
    • The website is intended solely for personal, non-commercial use. You may not use the website or its content to further any commercial purposes without prior written consent.
  2. Compliance with Laws:
    • Your use of the website must comply with all applicable laws, regulations, and industry standards, including those specific to your location.

Prohibited Activities

You may not engage in the following activities while using the website:

  1. Unauthorized Access:
    • Attempting to gain unauthorized access to any portion of the website, server, or systems supporting the website.
    • Circumventing or breaching security measures implemented to protect the website.
  2. Automated Use:
    • Using bots, scrapers, or other automated tools to access, download, or analyze website content.
    • Excessive or improper use of the website that disrupts its normal functionality.
  3. Content Manipulation:
    • Altering, editing, or reverse-engineering any content, software, or features on the website.
    • Framing, mirroring, or reproducing the website on external sites without explicit permission.
  4. Misrepresentation and False Information:
    • Providing false, misleading, or inaccurate information during bookings, account creation, or other interactions with the website.
  5. Malicious Activities:
    • Uploading or transmitting viruses, malware, or harmful code that could compromise the website’s functionality or user security.
    • Engaging in activities intended to harm, deface, or overload the website.

Content Ownership and Usage

  1. Website Content:
    • All content, including text, images, videos, and design, is owned by One N Only Travel or its licensors and is protected under intellectual property laws.
    • You may not copy, distribute, or modify the website’s content without express written permission.
  2. User-Generated Content:
    • If you submit reviews, testimonials, or other content to the website, you grant One N Only Travel a non-exclusive, worldwide license to use, reproduce, and publish this content for business purposes.
    • Submitted content must not violate the rights of third parties or contain unlawful, abusive, or misleading information.

Availability and Modifications

  1. Website Availability:
    • We strive to maintain continuous access to the website, but we do not guarantee uninterrupted availability due to technical issues, updates, or external factors.
  2. Changes to Website:
    • One N Only Travel reserves the right to modify, update, or discontinue any part of the website without prior notice.
    • You agree that we are not liable for any losses or inconvenience caused by temporary or permanent changes to the website.

Disclaimer of Warranties

  1. No Guarantee of Accuracy:
    • While we aim to provide accurate and up-to-date information, the website’s content may include typographical errors, inaccuracies, or outdated information.
    • One N Only Travel is not liable for reliance on any information provided on the website.
  2. As-Is Basis:
    • The website is provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the website’s functionality, content, or suitability for any specific purpose.

Links to Third-Party Websites

  1. Third-Party Content:
    • The website may include links to external websites for your convenience. These links do not imply endorsement or responsibility for the content or services provided by third parties.
  2. User Responsibility:
    • You access third-party websites at your own risk. One N Only Travel is not liable for damages arising from your use of these external sites.

Booking Policies

  • Reservation Fees: A non-refundable deposit is required at the time of booking. Full payment deadlines will be communicated during the booking process.
  • Travel Requirements: You are responsible for meeting all travel documentation requirements (e.g., passports, visas, vaccinations). One N Only Travel is not liable for denied entry due to incomplete or invalid documents.
  • Changes and Cancellations:
    • Changes to bookings may incur additional fees and depend on availability.
    • For cancellations, refer to our Cancellation Policy. Refunds, if any, are subject to the terms outlined in the policy.

Force Majeure

One N Only Travel shall not be held liable for delays, interruptions, or cancellations caused by events beyond our reasonable control. Such events include, but are not limited to:

  • Natural disasters (e.g., earthquakes, hurricanes, floods)
  • Acts of war, terrorism, or civil unrest
  • Government actions, border closures, or travel bans
  • Pandemics, epidemics, or other public health crises

In these circumstances, refunds or rescheduling will be handled in accordance with our Cancellation Policy and third-party provider terms.

Issue Resolution with Third-Party Providers

One N Only Travel acts as a concierge service and is present at all events. If you encounter any issues with third-party providers (e.g., airlines, hotels, or tour operators), notify us immediately.

  • Resolution Support: We will liaise with the provider on your behalf to resolve the issue effectively.
  • Direct Engagement: Engaging directly with the third-party provider without consulting us may limit our ability to assist you.

Pricing and Payment

Pricing Policy

  1. Quotes and Estimates:
    • All prices provided by One N Only Travel are subject to change until payment is received in full. Prices are based on current rates and availability at the time of booking.
    • For international bookings, fluctuations in exchange rates may affect final charges.
  2. Additional Fees:
    • Some services, such as expedited bookings or modifications, may incur additional fees. These will be disclosed at the time of the transaction.
    • Taxes, surcharges, and other mandatory fees (e.g., resort fees) may apply and will be included in your total cost unless otherwise specified.

Payment Methods

  1. Accepted Payments:
    • We accept payments via credit cards and debit cards.
    • Payment plans are available, allowing you to spread the cost over time. Affirm Payments are also supported as a financing option. Terms for Affirm Payments are subject to Affirm’s policies and credit approval.
  2. Payment Deadlines:
    • Payment schedules, including due dates, will be outlined in your booking confirmation. Timely payments are required to secure your reservation.
    • Failure to adhere to payment deadlines may result in penalties or cancellations as outlined in our Cancellation Policy.

Payment Plans

  1. Eligibility:
    • Payment plans are available for select bookings. Eligibility is determined based on the package or service chosen.
    • A non-refundable deposit may be required to initiate a payment plan.
  2. Affirm Payments:
    • Affirm allows you to finance your booking with flexible monthly payment options. Specific terms, including interest rates and payment duration, will be provided at checkout and are subject to Affirm’s credit approval process.
  3. Default on Payment Plans:
    • Missing a scheduled payment under a payment plan may result in additional fees or cancellation of your booking. For more details, refer to the Cancellation Policy.

Refunds and Chargebacks

  1. Refunds:
    • Refunds, if applicable, will be processed in accordance with the terms outlined in our Cancellation Policy.
    • Refunds are typically issued via the original payment method and may take up to 14 business days to process.
  2. Chargebacks:
    • Unauthorized or improper chargebacks may result in additional fees, denial of future service, or legal action to recover the disputed amount. If you have a concern about a charge, contact us directly for resolution.

Late Payments

  • Policy: Late payments may result in penalties, changes to your booking, or cancellation of services. Refer to our Cancellation Policy for details.
  • Communication: If you anticipate difficulty in meeting a payment deadline, please notify us immediately. We may be able to offer alternative arrangements to avoid disruptions.

Taxes and Currency

  1. Taxes:
    • Applicable taxes and fees will be included in your total price unless otherwise specified at the time of booking.
  2. Currency Exchange:
    • For international transactions, charges may reflect variations in currency exchange rates or incur foreign transaction fees as determined by your payment provider.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, and other unforeseen events. Lack of sufficient insurance may result in additional costs for which One N Only Travel is not responsible.

Limitations of Liability

General Liability

  1. Scope of Liability:
    • One N Only Travel acts as a concierge service facilitating travel arrangements between you and third-party providers, such as airlines, hotels, and tour operators. We are not directly responsible for the delivery or quality of these services.
    • Our liability is limited to the fees paid to One N Only Travel for the services we provide.
  2. Third-Party Providers:
    • Any claims, issues, or disputes arising from third-party services (e.g., cancellations, delays, or unsatisfactory experiences) must first be addressed through One N Only Travel to ensure effective resolution.
    • One N Only Travel is not liable for actions, omissions, or errors by third-party providers or their failure to perform.

Exclusions of Liability

To the fullest extent permitted by law, One N Only Travel shall not be held liable for:

  1. Indirect or Consequential Damages:
    • This includes, but is not limited to, loss of profits, emotional distress, or other intangible losses arising from the use of our services or third-party arrangements.
  2. Unforeseeable Events:
    • For events outside our reasonable control, please refer to our Force Majeure section.
    • This includes natural disasters, government actions, pandemics, or other force majeure events.
  3. Travel Risks:
    • Travel involves inherent risks, including but not limited to accidents, injuries, illnesses, and changes in political or safety conditions. By booking through One N Only Travel, you agree to assume all such risks.
  4. Documentation Errors:
    • One N Only Travel is not responsible for denied boarding or entry due to incorrect or incomplete documentation (e.g., passports, visas, vaccination records). Ensuring compliance with travel requirements is your responsibility.
  5. Technological Issues:
    • We are not liable for technical disruptions, errors, or downtime on our website, booking platforms, or communication systems.

Responsibility for Services

  1. Travel Delays and Interruptions:
    • One N Only Travel is not liable for delays, cancellations, or changes imposed by third-party providers, such as airlines or tour operators.
    • Costs associated with missed connections, lost luggage, or extended accommodations are the responsibility of the third-party provider or the traveler.
  2. Accommodation Standards:
    • The quality and standards of accommodations may vary by location and are subject to the policies of the third-party provider. We are not responsible for dissatisfaction arising from these variances.

Client Responsibility

  1. Timely Communication:
    • You must notify One N Only Travel promptly regarding any issues encountered during your trip. Failure to do so may limit our ability to assist or resolve the matter effectively.
  2. Insurance Coverage:
    • Comprehensive travel insurance is strongly recommended to mitigate risks, as One N Only Travel is not responsible for costs resulting from insufficient or absent insurance coverage.

Cross-References

  1. Force Majeure:
    • For limitations related to uncontrollable events, please see our Force Majeure section.
  2. Cancellation and Refunds:

Intellectual Property

The content, design, functionality, and materials provided by One N Only Travel are protected by intellectual property laws, including copyright, trademark, and other proprietary rights. By using our website or services, you acknowledge and agree to the following:

Ownership of Content

  1. Exclusive Rights:
    • All materials on our website, including text, graphics, images, logos, videos, and software, are the exclusive property of One N Only Travel or its licensors.
    • These materials are protected by copyright laws in the United States and internationally.
  2. Trademarks:
    • The “One N Only Travel” name, logo, and related branding are trademarks owned by us. Unauthorized use of these trademarks is strictly prohibited.
    • Third-party trademarks featured on our website or in our materials are the property of their respective owners and are used with permission.

Permissible Uses

  1. Limited License:
    • You are granted a limited, revocable, non-transferable license to access and use our website and materials solely for personal, non-commercial purposes related to the services we provide.
    • You may not use our intellectual property to create derivative works, compete with our business, or for any purpose not explicitly authorized in writing by One N Only Travel.
  2. Quoting and Linking:
    • You may link to pages on our website or quote small portions of text, provided the source is clearly acknowledged, and the content is not presented in a misleading or defamatory manner.

Prohibited Uses

  1. Copying and Redistribution:
    • Copying, reproducing, distributing, modifying, or publicly displaying our materials without prior written consent is prohibited.
    • This includes but is not limited to scraping, framing, or mirroring our content on another website or platform.
  2. Commercial Use:
    • Use of our materials for commercial purposes, such as reselling, advertising, or incorporating into third-party services, is strictly prohibited unless explicitly permitted by a written agreement.
  3. Digital Content Use:
    • Automated downloading or bulk copying of digital content, including images or text, from our website or services, is not allowed.
  4. User Contributions:
    • Any content submitted by users (e.g., reviews, photos, testimonials) becomes the property of One N Only Travel upon submission, granting us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for promotional or other business purposes.

Third-Party Content

  1. Third-Party Rights:
    • Any third-party content displayed on our website, including images, descriptions, or links, is used with proper authorization.
    • Unauthorized use of third-party intellectual property from our site may result in legal liability.
  2. Supplier Images:
    • Images provided by third-party suppliers are used to showcase their products and services. These images may not be reproduced or redistributed without explicit permission from the copyright holder.

Reporting Violations

If you believe that your intellectual property rights have been infringed upon by content on our website, please notify us at [contact email or address]. Include:

  • A detailed description of the alleged infringement.
  • Proof of ownership of the intellectual property.
  • Your contact information for follow-up.

Reservation of Rights

One N Only Travel reserves all rights not explicitly granted under these Terms and Conditions. Use of our intellectual property in violation of these terms may result in legal action, including but not limited to claims for damages and injunctive relief.

Legal Recourse for Infringements

Violations of intellectual property rights may result in:

  1. Immediate removal of unauthorized content.
  2. Legal action against the violator to recover damages, legal fees, and other associated costs.
  3. Termination of access to One N Only Travel services.

User Conduct

By using One N Only Travel’s services, you agree to conduct yourself in a respectful and lawful manner. The following behaviors and activities are prohibited and may result in the termination of your access to our services, as well as potential legal action:

Prohibited Activities

  1. Unlawful Use:
    • You may not use our services for any unlawful purposes or in violation of any applicable local, state, national, or international laws and regulations.
    • This includes fraudulent activities, identity theft, or any attempt to evade legal obligations.
  2. Misrepresentation:
    • Misrepresenting your identity, affiliation with any person or organization, or falsely claiming authority to act on behalf of One N Only Travel or our partners is strictly prohibited.
  3. Disruption of Services:
    • You may not interfere with or disrupt the proper functioning of our website, booking systems, or concierge services.
    • This includes transmitting harmful code (e.g., viruses, malware), engaging in denial-of-service attacks, or otherwise attempting to compromise the integrity of our operations.
  4. Inappropriate Behavior:
    • Offensive, harassing, threatening, or abusive behavior directed at One N Only Travel staff, third-party providers, or other clients is not tolerated.
    • Examples include but are not limited to:
      • Use of vulgar, obscene, or discriminatory language.
      • Threats of violence or intimidation.
      • Spamming or sending inappropriate communications to One N Only Travel or through its platforms.
  5. Unauthorized Use of Resources:
    • You may not access, monitor, or copy any content or information from our website using automated tools (e.g., robots, spiders) without prior written consent.
    • Use of any materials provided by One N Only Travel for purposes other than intended (e.g., reselling, redistribution) is prohibited.
  6. Violation of Third-Party Terms:
    • You agree to comply with the terms and conditions of third-party providers engaged by One N Only Travel for your travel arrangements (e.g., airlines, hotels, tour operators). Violations may result in denied services or additional penalties.

Client Responsibilities

  1. Accurate Information:
    • You are responsible for providing accurate and truthful information during the booking process and throughout your engagement with One N Only Travel.
    • Failure to provide correct information (e.g., legal name, passport details) may result in denied bookings or additional fees.
  2. Respectful Engagement:
    • You agree to treat all One N Only Travel staff, third-party providers, and other travelers with respect and professionalism.
    • Disputes should be communicated calmly and in good faith, preferably by contacting One N Only Travel directly for resolution.
  3. Compliance with Policies:

Consequences of Non-Compliance

Violations of the above conduct policies may result in:

  1. Immediate suspension or termination of your access to One N Only Travel services.
  2. Denial of service for future bookings or events.
  3. Reporting of unlawful activities to appropriate authorities.
  4. Financial liability for damages caused by your prohibited actions, including legal fees incurred by One N Only Travel to address such violations.

Reporting Issues

If you believe another user or participant has violated these terms, you may report the behavior to One N Only Travel directly. We reserve the right to investigate and take appropriate action based on our findings.

Privacy Policy

Your use of our services is subject to our Privacy Policy, which details how we collect, use, and protect your personal information. By using our services, you consent to the practices described in this policy.

Governing Law and Jurisdiction

These Terms and Conditions, along with any disputes or claims arising out of or related to your use of our services, will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions.

Jurisdiction

  • Any legal suit, action, or proceeding arising out of or relating to these Terms and Conditions or our services shall be instituted exclusively in the state or federal courts located in California.
  • By using our services, you consent to the jurisdiction of these courts and waive any objections to venue on the grounds of inconvenience or otherwise.

California-Specific Consumer Protections

  • As a business operating in California, One N Only Travel complies with applicable California laws, including the California Consumer Privacy Act (CCPA) and other state regulations designed to protect consumer rights.
  • If you are a California resident, you may have specific rights under the CCPA, such as the right to access, delete, or opt out of the sale of your personal data. For more details, please refer to our Privacy Policy.

Dispute Resolution in California

  • Informal Resolution: Before initiating formal legal proceedings, you agree to contact One N Only Travel to attempt to resolve any dispute amicably.
  • Mediation and Arbitration: For unresolved disputes, we may require mediation or arbitration in California as an alternative to litigation, except where prohibited by law. Any arbitration shall be conducted in accordance with the rules of the American Arbitration Association and held in California.
  • Statutory Limitations: Any claims against One N Only Travel must be filed within one (1) year from the date the claim arises unless a longer period is required by California law.

California Online Privacy Protection Act (CalOPPA) Compliance

  • Under CalOPPA, we disclose the types of personal information we collect and how it is shared. Please review our Privacy Policy for compliance details.
  • Users can adjust their browser settings or contact us for specific requests related to online privacy under California law.

California Consumer Legal Remedies Act (CLRA)

If you believe that any aspect of these Terms and Conditions violates the CLRA, you must provide written notice to One N Only Travel at the contact address below, allowing us 30 days to resolve the issue before pursuing legal action.

Contact Information

For questions or concerns, contact:

One N Only Travel
781 Arguello Blvd.
San Francisco, CA 94118
[email protected]