Below you’ll find answers to the questions we get asked the most about our Hotels, Shuttles and events


What happens after I book?

Congratulations on booking your reservation with us! ๐ŸŽ‰ You’re now officially on the path to an adventure of a lifetime. Right after booking, you should have received a receipt via email. Make sure to keep that handy, as it’s your golden ticket to everything exciting that’s coming up.

Here’s a little sneak peek into what happens next:

  • Final Details: About 2-4 weeks before the event, we’ll be putting the final touches on everything to ensure your experience is nothing short of amazing.
  • Roommate Coordination: You’ll receive an email from us asking about your roommate preferences and any other special requests you might have. This is your chance to let us know who you’d like to share this incredible experience with!
  • Event Information: We’ll also send out detailed information about the event itself, including schedules, locations, and any last-minute tips to make sure you’re fully prepared for the adventure ahead.

You’ve made a fantastic choice, and we can’t wait to show you all the amazing experiences we’ve got lined up for you. If you have any questions or need further information in the meantime, don’t hesitate to reach out. We’re here to make sure your journey with us is as smooth and enjoyable as possible.

Does each person need their own hotel and shuttle package?

For the best experience and to ensure access to all the event’s benefits, each attendee is required to have their own Shuttle package or Hotel and Shuttle package. This allows us to provide personalized services and ensures that every guest enjoys the full range of amenities and conveniences we offer.

If you’re planning to come with friends or family, make sure everyone has their package booked. This way, you can all enjoy the journey together, from comfortable shuttle rides to cozy hotel stays and beyond.

If you have any questions about booking packages for multiple people or need assistance with the process, feel free to reach out. We’re here to help make your experience as smooth and enjoyable as possible!

If we have multiple people going, does everything need to be on one reservation?

Great question! When it comes to booking for multiple people, there’s no need to worry about putting everything on one reservation. Each person in your group can purchase their own Hotel and Shuttle packages separately. This approach offers flexibility for everyone involved and ensures that each attendee can manage their own booking according to their preferences and needs.

A few weeks before the event, we’ll reach out to finalize all the details, including roommate arrangements. This is when you’ll have the opportunity to let us know who you’d like to share your room with. We’ll make sure to accommodate your preferences and group everyone accordingly, so you can enjoy the event together with your friends or family.

If you have any questions about the booking process or need assistance with your reservations, please don’t hesitate to get in touch. We’re here to ensure your experience is as smooth and enjoyable as possible, from start to finish.

Can I gift my hotel and shuttle package?

Absolutely! Gifting your hotel and shuttle package is a breeze and a fantastic way to spread the festival love! ๐ŸŽ‰ Just share with us the lucky recipient’s name, email, phone number, and address.

Planning to resell it? No worries! We’ll gather the same details and reach out to the new owner to confirm everything, making sure they’re all set for an unforgettable experience. It’s all about making memories and sharing the joy of the festival vibe! ๐ŸŒˆโœจ

How do I get my wristband?

Get ready to kick off your adventure with a smile! ๐ŸŒˆ Just a quick heads-up: your wristband wonโ€™t be coming in the mail. Instead, to snag your wristband, simply swing by the check-in area at our designated bus spot before you hop on. Our friendly staff will be there, beaming with excitement, ready to greet you and hand out wristbands to all our awesome passengers. Itโ€™s your golden ticket to breezing into the event with ease and style, ensuring a seamless start to your unforgettable experience!

How do I cancel my Reservation?

At One N Only, we recognize that life is unpredictable, and plans may need to be adjusted at a moment’s notice. In our commitment to providing exceptional service, we’ve carefully crafted a cancellation policy that balances flexibility with the integrity of our offerings. We understand the importance of ensuring that our customers feel supported and empowered throughout their journey with us.

Can someone make a purchase for me?

If someone else is making the purchase on your behalf, no problem at all. ๐ŸŒŸ All they need to do is go ahead with the purchase as normal. Once that’s done, just send us the purchaser’s name, email, phone number and address. We’ll take care of transferring the ticket directly into your account. And if you don’t have an account with us yet, don’t worry โ€“ we’ll set one up for you to make sure everything’s ready for your amazing experience.


Missed Payments

We’re thrilled to have you embark on this journey with us, and we understand that sometimes life throws us a curveball. However, to ensure we can keep delivering the stellar experience you deserve, we kindly ask that all payments be completed within 10 days following a missed payment.

To make things easier, we’ll send you an automated email notification if a payment is missed. This email will provide you with a direct link where you can easily update your payment information or settle the missed payment right away. It’s a quick and hassle-free way to keep your account up to date!

If, for any reason, you find yourself unable to make the payment within this 10-day period, please don’t hesitate to get in touch with our customer service team. We’re here to help and will do our utmost to accommodate your needs. Your support means the world to us, and we’re eagerly looking forward to enjoying this adventure together!

Making a one time payment or complete a payment plan:

Making a one-time payment or completing your payment plan is a breeze! ๐ŸŒŸ Simply drop us a line at [email protected], and our friendly team will be right on it to assist you. Whether you’re looking to wrap up your payment plan or make a single payment, we’re here to ensure the process is smooth and hassle-free. Your adventure with One N Only is just a message away from being all set!

How to update Payment Method

Just follow these simple steps to keep your adventures with One N Only smooth sailing:

  1. Log In: Head over to the One N Only website and Click on “My Account” to log into your account with your credentials.
  2. Update Payment Method: Look for the “Payment Methods” link within your account settings. Here, you’ll have the option to update or change your payment method. Whether it’s a new credit card or a different form of payment, you can easily add your new details. ๐Ÿ’ณโœจ
  3. Save Changes: Once you’ve entered your updated payment information, make sure to click “Save Changes” to ensure all future transactions are as breezy as a beach day. ๐Ÿ’พ๐Ÿ˜Ž

And voilร ! You’re all set. If you encounter any issues along the way or have any questions, our friendly customer service team is always ready to assist you. Simply reach out to us, and we’ll help you navigate any challenges, ensuring you’re back on the path to your next exciting adventure with One N Only! ๐Ÿ™‹โ€โ™€๏ธ๐ŸŒด

Remember, we’re here to make your experience with us as smooth and enjoyable as possible. Happy travels! โœจ๐ŸŽ‰

Hotel Rooms

Hotel Rooms Explained

At One N Only, our heartbeat is to weave a vibrant family of EDM enthusiasts, united by a love for music and a thirst for unforgettable festival experiences. ๐ŸŽ‰ For those journeying solo, sharing a room isn’t just about finding a place to rest your headโ€”it’s about opening the door to new friendships, creating shared memories, and immersing yourself in the electrifying world of EDM together. Let’s make every moment count and fill our festival journey with new connections and epic stories to tell. Welcome to the family, where every beat brings us closer! ๐ŸŒˆ

  • Standard Hotel & Shuttle Package:

Immerse yourself in the vibrant energy of our Hotel Suites, where you’ll share the space with up to three like-minded individuals. Each room is equipped with two queen beds, perfect for solo adventurers or duos seeking cost-effective accommodation.

Our innovative matching system ensures compatibility, pairing you with roommates who share your interests, age group, music tastes, and sleeping habits, as determined by a detailed questionnaire at checkout.

  • Solo Bed Upgrade:

Elevate your experience with our Solo Bed Upgrade, offering the luxury of your own queen bed while maintaining the social buzz of shared accommodation.

Share the room with up to two fellow music enthusiasts, with one queen bed exclusively for you, ensuring optimal comfort and privacy. The other queen bed will accommodate the additional guests.

  • Reserve a Whole Room: Opt for complete privacy by booking the entire room for yourself.

Please note, all hotel packages include a shuttle pass for convenient and stress-free transportation to and from the event.

How do I check into my hotel?

Checking into your hotel is a breeze! ๐ŸŒŸ One N Only has got everything sorted for you in advance. Just stroll up to the front desk with your ID, and voilร , you’ll be all set to kickstart your amazing stay. The hotel team will be expecting you, thanks to the details we’ve shared with them. Should you need any help or have questions as you settle in, don’t hesitate to drop us a line. We’re here to ensure your experience is nothing short of fantastic! Enjoy your adventure! ๐ŸŽ‰

Is there a certain time we need to check into our hotel?

No worries about the check-in times! ๐ŸŒŸ Just stick to the standard hotel guidelines โ€“ typically, check-in starts at 3 PM and check-out is by 11 AM. However, we’ve teamed up with some hotels to arrange special check-in or check-out times just for our guests. So, be sure to peek at your reservation details for any of those exclusive timings. We’ve got everything arranged to ensure your stay is as smooth and enjoyable as possible. If you have any more questions or need further details, we’re just a message away. Here’s to a fantastic stay! ๐ŸŽ‰

Does each person need to buy the room upgrade or add the additional days?

When it comes to making your stay even more comfortable and tailored to your needs, we’ve made the process super simple. For any room upgrades, you’ll only need to purchase one upgrade per room, regardless of the number of guests staying. This means that if you’re looking to enhance your experience with a room upgrade or add extra days to your stay, a single purchase covers the entire room.

Remember, while room upgrades and additional days are shared amenities for everyone in the room, each guest still needs to have their own individual package (Shuttle package or Hotel and Shuttle package) to ensure full access to the event and accommodations.

If you’re considering an upgrade or adding more days to your adventure, feel free to reach out. We’re here to help make your experience as perfect as it can be, providing all the details and support you need to make your decision.

Roommate Matching

At One N Only, we take pride in carefully curating the perfect rooming situations to ensure everyone has an absolute blast.

At registration, everyone filled outย  a short survey about your preferences and personality. Things like sleeping habits, music tastes, age range – just to get an idea of who you’d vibe well with.

We then use those survey results to thoughtfully match you with other solo attendees or groups that seem like a harmonious fit. Our goal is to put together roommate crews that will gel amazingly!

Around 2-3 weeksย  before the event, we’ll send out proposed room assignments for you to review and confirm. If you’re already rolling with a friend crew, just let us know and we’ll make sure to bunk your squad together.

This is also the perfect chance to make any additional updates to your rooming situation before things are locked in for an epic weekend. Need to add or subtract any friends? We’ve got you covered!

The end result is you getting to experience the festival alongside a curated group of like-minded, cool people to maximize the good vibes. While making new friends is a bonus, your comfort and good times are our top priority!

How do I add my friends to my Room?

Adding your friends to your room is all part of the adventure with One N Only! ๐ŸŒŸ Keep an eye on your inbox between 30 days and 2 weeks before the event. That’s when we’ll be sending out all the juicy details about room assignments. We’ll be finalizing everything to ensure you and your friends are all set for an unforgettable experience. This is the perfect time to make sure everyone’s included, so you can dive into the festival fun together. If you have any questions or need a bit of help along the way, just reach out. We’re here to make sure your festival journey is seamless and packed with amazing memories! ๐ŸŽ‰