Privacy Policy

Our Commitment

Our commitment is to earn and keep your trust by treating your personal information with the utmost respect and giving you control over it.

We believe it’s crucial for you to be informed about the personal information we collect and its usage. You can find a detailed list of the entities that may process your information, based on your account’s location, just above the ‘Contact’ section.

We’ve strived to keep our explanations concise and straightforward to enhance your understanding. However, should you need more information or have any queries, feel free to reach out using the contact details provided in the ‘Contact’ section below.

Should there be any significant updates to how we handle privacy, we’ll be sure to inform you. And, where necessary, we’ll seek your consent.

What Information We Have

To facilitate your experience and provide various services, we may collect different types of information depending on your interaction with One N Only:

Order and Account Information: When you create an account, purchase a product or ticket, or have a ticket transferred, we collect your contact and billing details, such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (for purchases)

Publicly Shared Information: Any information you choose to share publicly on our website or any social media platform associated with us may be collected.

Demographic Details (Optional): We may occasionally conduct surveys or ask for optional demographic information like age range, interests, or preferences to better understand our audience and personalize your experience. However, providing this information is entirely voluntary.

Accessibility Requirements (Events): If you require specific accessibility accommodations for attending events, we may collect details regarding your health requirements to ensure we can best support your needs.

Device and Browser Details: We gather data about the type of device and browser you’re using to access our services, along with cookies, which are small data files that are stored on your device. This information helps us optimize our platform for various devices, ensure a smooth user experience, and understand how users interact with our website. You can control cookies through your browser settings.

IP Address: Your device’s unique identifier, the IP address, helps us understand your approximate location and route data packets efficiently.

Location Information: Depending on your settings and device capabilities, we may collect approximate location data to provide location-based features or personalize your experience.

Referring and Exit Sites: We track the website you visited before coming to ours and the site you visit after leaving. This information helps us understand user traffic patterns and optimize our marketing efforts.

Usage Data: We collect data about how you interact with our website or app, including features used, pages visited, and time spent. This information helps us improve the functionality and usability of our services.

It’s important to note that we may collect this data using various technologies, including GPS (with your permission) and Wi-Fi signals. However, your privacy remains a top priority. We strive to be transparent about our data collection practices and only use this information to enhance your experience and improve our services.

How We Use Your Information

Our use of your information is transparent and purposeful, aimed at enhancing your experience with our products and services. Here’s how we put your information to work:

For Service Provision: We process your orders and support your customer service needs, including sending emails about your account or purchases and addressing any inquiries related to our policies or website terms.

To Answer Your Inquiries: Whether confirming event registrations or contest entries, we use your information to respond directly to your questions. If you use our referral service to share our site or buy a gift card for a friend, we’ll only use their information to fulfill your request. They’re welcome to contact us at [email protected] for information removal.

To Enhance Our Offerings: We’re committed to constantly improving our services and personalizing your experience, tailoring content to fit your preferences, and innovating our website, products, and services based on both your feedback and information from third parties.

Advertising & cookies: To deliver tailored advertising and marketing communications on our websites and apps depending on your market.

For Security: We use information to prevent illegal activities, safeguard our legal rights, or as the law allows. This includes ensuring tickets reach genuine fans, combating ticket scalping, protecting our intellectual property (including the brands of our Event Partners), and preventing fraud or other criminal acts. The safety of our community is our top priority. By utilizing this information, we aim to protect our company, our customers, and our digital platforms from unauthorized actions.

Event Security Measures: Our foremost priority is safeguarding the well-being of our fans and maintaining the integrity of our events and those hosted by our Event Partners. We implement rigorous security protocols to create a safe environment for all attendees. This includes deploying advanced security measures and procedures designed to protect against potential threats and ensure that every event runs smoothly and securely. By prioritizing the safety of our community, we aim to provide a secure and enjoyable experience for everyone involved.

For Marketing: Stay in the loop with our latest promotions, offers, and product news, tailored to your interests. This may include updates from us or selected third parties. Purchasing tickets? We’ll sign you up for our newsletter to keep you informed. Your communication preferences can be adjusted as described in the choices section below.

App Notifications: Our mobile apps might use push notifications and location data to alert you about local events that match your interests.

Legal and Other Permitted Uses: We’ll also use your information as the law allows or as we might inform you.

Information Retention

We hold onto your information as long as necessary for our business operations, to resolve disputes, uphold our agreements, and comply with legal requirements.

Who We Share Your Data With

Making Purchases: When you engage in transactions with us, such as buying merchandise or tickets, we utilize your information to:

  • Process and fulfill your order
  • Send you service-related emails, including booking confirmations and event reminders
  • Handle payment transactions
  • Offer customer support

Registration: For events with a Registration presale, we analyze your data to help prevent fraudulent ticket purchases. Being declined during this phase doesn’t prevent you from buying tickets later. For a deeper dive into how we use your data in the Registration process, check out our FAQs for North America or International.

We may share information with third parties.

One N Only takes your privacy seriously and only shares your information in specific situations. We want to be transparent about these instances and when you have choices:

Supporting Our Operations: We collaborate with trusted third-party service providers who assist us in various areas, such as technology infrastructure and order fulfillment. Some of these providers might operate outside the United States. We carefully select these partners to ensure they meet our high data security standards.

Event Partners: We share your information with partners involved in organizing the event, like promoters or venues, to facilitate event execution, seat allocation, and to communicate any changes or crucial details about the event.

Business Partnerships: To fulfill your event experience, we may share your information with partners involved in providing the event, such as organizers, artists, promoters, sponsors, or venue operators. These partners use your information for their intended purposes, which may include sending marketing materials. We encourage you to review their privacy policies to understand how they handle your data.

Delivering Products and Services: In some cases, we share your information with third parties directly involved in delivering products or services you acquire through us, such as ticket insurance or merchandise providers.

Legal Requirements: Under certain circumstances, we are obligated to disclose information to comply with legal regulations or protect our interests. This includes responding to legal requests like court orders, cooperating with government investigations, or addressing potential fraud.

Business Transitions: In the event of a merger, acquisition, or sale of One N Only, your information may be transferred as part of the transaction. We will notify you beforehand if this occurs.

Third-Party Payment Services: As noted in the previous section, when you use a third-party payment service for transactions, your information is governed by their privacy policy. We encourage you to review their policies to understand their data handling practices.

We value your trust and strive to be transparent about our information sharing practices. We also provide you with options to control your data. If you have any questions, please don’t hesitate to contact us.

Contests, Competitions, and Referrals: We might use your details to verify your participation in an event or contest. If you use our referral service to recommend our site or buy a gift card for a friend, we’ll use their information solely to fulfill your request. Friends can reach out to us directly if they wish their information to be removed.

Your Choices & Rights

  • Marketing opt-out: You can choose not to receive marketing emails from us.
  • Information access: You have the right to know what information we hold about you.

You have certain choices about how we use your information.

You have the right to withdraw your consent at any time, applicable in jurisdictions where consent is the basis for processing your data. Here’s how you can exercise this right:

  • To discontinue receiving our marketing communications, you can adjust your preferences in your account, utilize the unsubscribe link found in any of our emails, or reach out to us directly for assistance.
  • To opt out of cookies and tracking technologies, please refer to our Cookie Policy. You can manage your preferences through the cookie management tool available on our websites and apps.
  • For opting out of location tracking and push notifications, modify the settings on your device or keep your location services disabled. To halt web push notifications, adjust your browser’s settings accordingly.

In instances where our processing is based on a legitimate interest, in markets that require consent, you have the option to object:

  • If you wish to stop receiving marketing materials, you can alter your preferences in your account, follow the unsubscribe instructions in any marketing email we send, or contact us for direct assistance.
  • To object to personalized content, you can update your preferences in your account. Should this feature be unavailable, please contact us for further support.
  • For those not wishing to participate in fan feedback, you can opt out via the provided mechanisms in the communication or by contacting us directly for removal.

You are in control of your information!

We empower you to manage your personal data. Depending on where you live, you may have specific rights regarding your information. Here’s what you can do:

Know what we collect: Request a report detailing the information we’ve collected, shared, or sold about you.

Erase your data: Ask us to delete any personal information we hold about you.

Correct errors: Request us to fix any inaccuracies in your information.

Opt out of sharing: Choose to opt out of the sale or sharing of your personal information. You can also opt out of targeted advertising or profiling based on your data.

Equal treatment: We guarantee we won’t discriminate against you for exercising these rights.

How to exercise your rights:

  • Online: Click here to submit a request.
  • Mail: Send a letter with your full name, email address, and request type to the address provided at the bottom of this policy.

California residents: Under the California Consumer Privacy Act (CCPA), you can specifically opt out of the sale or sharing of your information.

  • Online: Submit a “Do Not Sell or Share My Information” request here.
  • Phone: Call us at 855-663-0192.

Verification and response:

To ensure your safety and the security of your information, we may ask for your full name and email address for verification purposes. We might also send an automated email confirmation before responding to your request. Depending on the complexity of your request, we may need additional information for verification. We typically respond within 45 days, as required by law. If your request is denied, you have the right to appeal by contacting us using the information below.


For any questions or concerns, please contact us at [email protected]

We respect your right to control your personal information. Here’s how you can manage the way we interact with you:

Marketing Communications: If you prefer not to receive our marketing emails, you have the freedom to opt out at any time. Simply click here or follow the unsubscribe instructions in any of our promotional emails. Adjusting your preferences in your account is another way to manage what you receive from us. Please note, it may take up to ten days to fully process your opt-out request. Keep in mind, opting out of marketing communications doesn’t affect our ability to send you important transactional messages, such as order confirmations or updates.

Cookies and Online Tracking: You have control over how we and our third-party vendors use cookies and other tracking technologies. For detailed instructions on managing these tools, please click here. This includes options to accept, reject, or customize your cookie settings according to your preferences.

Mobile Device Settings: Your mobile devices offer settings that allow you to control privacy features, including the ability to disable GPS tracking or push notifications. Adjusting these settings on your device can enhance your privacy according to your personal preferences.

By understanding and utilizing these choices, you can tailor how we collect and use your information to better suit your privacy expectations.

Use by Minors

Our services are not intended for users under the age of 16. We understand the special concerns regarding children’s online activity. Therefore, we follow these principles:

  • No unsolicited collection: We do not actively collect personally identifiable information (PII) from children unless it’s directly related to specific features or programs clearly marked as such on our website.
  • Limited use and disclosure: Any PII collected from children is used strictly for providing the specific feature or program accessed and is not disclosed to any third party for any other purpose.
  • Data retention: We only retain PII collected from children for as long as necessary to provide the requested feature or program and no longer.

If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete it. Please note that it is ultimately the responsibility of parents and guardians to monitor their children’s online activity and ensure responsible use of our services.

If you have any questions or concerns about our practices regarding children’s information, please don’t hesitate to contact us at [email protected]

Keeping Your Information Safe

At One N Only, we understand the importance of keeping your data secure. While no online transmission can be guaranteed 100% secure, we employ robust security measures to protect your information.

Here’s how we safeguard your data:

  • Encryption: We utilize industry-standard encryption methods to scramble your information during transmission and while it’s stored on our servers. This makes it extremely difficult for unauthorized individuals to access your data.
  • Firewalls: We implement firewalls, which act as security barriers, to filter incoming and outgoing traffic on our network. This helps prevent unauthorized access attempts.
  • Secure Processing Servers: We utilize secure processing servers to ensure the highest level of security for your sensitive information, like bank details and credit card information.

While we strive for the best, it’s important to understand that no security system is foolproof. In the unlikely event of a security breach, we will take immediate steps to investigate the incident and notify affected individuals electronically. This notification will provide information about the breach and any recommended actions you can take to protect yourself.

By using our website and providing your personal information, you agree to receive these electronic notifications regarding security and privacy concerns. We may also post a notice on our website and send an email to your registered address in such circumstances.

We are committed to responsible data management and prioritize the security of your information. If you have any questions or concerns, please don’t hesitate to contact us.

Contact Us

For questions or feedback about our privacy practices, reach out to us at [email protected]

Changes to This Policy

We may update this policy periodically. We’ll notify you of significant changes and post the updated policy on our website.

This policy was designed to be clear and accessible, ensuring you understand how we handle your personal information and your rights regarding that information.